Shipping & FAQ


FAQs

Will your pram liners fit my pram?

Absolutely. Audrey and Me pram liners are custom made to fit individual prams and guaranteed to fit your pram. We custom make liners for all pram brands. Including but not limited to: Baby Jogger, Bugaboo, Steelcraft, Mountain Buggy, Redsbaby, Babyzen, Silver Cross, iCandy, Phil and Ted's, Valco, Uppababy, B.O.B, Emmaljunga, Joolz & Mamas and Papas. 

Our liners will fit the less common brands as well! Simply input your pram type on our product page and we will do everything we can to ensure that the liner you receive fits the pram type you specify. 

Are there slots for the pull handle that is on some pram models (i.e. City Mini, Steelcraft Agile)?

If your pram is pull to fold, we'll include the slots to accommodate! Just let us know the pram type and we'll do the rest! 

Are Audrey and Me products machine washable?

Yes. All of our products are sent out with special care instructions. We’re parents too and we know how important it is to have simple washing options available!

Do you make reversible pram liners & what is 'Designer reversible'?

We absolutely do. On the product page you're able to select 'Reversible' from a drop down menu. If you select 'Designer Reversible' you're able to choose any other design from our entire range and we'll custom make you a fully reversible liner! If you order strap and bumper covers they'll be fully reversible as well - so in actual fact it is like having two liners in one! 

Do you make liners for Bassinets?

We certainly do. You can simply order a pram liner and in the "pram type" box just write the sort of bassinet you own! If you would like to discuss your specific needs further simply contact us via the Contact Us page.

Do you do custom orders?

We certainly do. Just use the Contact Us page, let us know what you’re looking for and we’ll get back to you ASAP.

Do you offer gift-wrapping?

Yes. Really nice gift-wrapping actually! Gift-wrapping is an option that you will be presented with at check out.

I selected the 'waterproofing' option and I'm so happy that I did! How did you do such a good job!? 

We don't spray our pram liners like other brands. We use a premium, waterproof fabric inserted between the layers of your pram liner. It's great for giving extra piece of mind when toilet training. Otherwise you'll never even notice it's there!

Should I order matching strap covers?

Yes! Strap covers are always a good call! They look great and your little one will thank you when they fall asleep in their pram while you're out shopping... Or at least they will when they wake up feeling well rested and happy! ... Assuming they can talk.

Why should I buy from Audrey and Me?

Everything we sell is hand made right here in our Sydney studio. We're not importing everything from overseas. We buy our fabrics from Melbourne and Coolum and then everything is sewn right here in Sydney.

Every order is made and packaged with love; we even hand stamp every envelope we send out. We're a small business and we're mothers as well. So when you shop our online store you're helping mums just like you!

Audrey and Me pram liners are custom made to fit individual prams and guaranteed to fit your pram. We custom make liners for all pram brands. Every liner we send out is going to be a better fit than the universal liners you can find in physical stores.

 

 

Shipping:

Shipping rates are calculated based on the weight of the products purchased, which means you’ll always pay the lowest possible shipping rate! These will be updated and displayed before you check-out.

We're working around the clock to meet these times. Everything on our site is hand made to order right here in our studio. We take a great deal of pride from the quality of our work and we never send anything out that we wouldn't be 100% happy with ourselves: https://www.audreyandme.com.au/pages/about-us

Approximate dispatch times:

Milestone Cards: 1-3 business days

Gift boxes: 1-3 business days; don't worry we know you need it by the weekend and we'll do everything we can to get it to you by then! ;) 

Bandana bibs: 4-5 business days

Teething necklaces: 3-4 business days

Teething rings: 3-4 business days

Artwork: 3-5 business days

Pram liners & foot muffs: approx. 3-4 weeks 

Nursing covers: 10-15 business days

Play mats: 10-15 business days

 

For information on express shipping please see below.

 

International Shipping:

Products shipped internationally from Audrey and Me are shipped using First Class International Airmail at no extra charge beyond the standard international shipping rates. This means that your purchase will arrive sooner and not cost you any more for express shipping! 

Express Shipping:

Audrey and Me offers an express shipping option. This means we will send your order via Express Mail, which means it will get to you faster! Please note however, that your order is still hand made right here in our studio. If we can get it out the door and into your hands faster, we will! If you order a Gift Box with express shipping we will try to move Heaven and Earth to have it to you before the weekend :)