Shipping & FAQ


FAQs

Will your pram liners fit my pram?

Absolutely. Audrey and Me pram liners are custom made to fit individual prams and guaranteed to fit your pram. We custom make liners for ALL pram brands. Including but not limited to: Baby Jogger, Bugaboo, Steelcraft, Mountain Buggy, Redsbaby, Babyzen, Silver Cross, iCandy, Phil and Ted's, Valco, Uppababy, B.O.B, Emmaljunga, Joolz & Mamas and Papas. 

Our liners will fit the less common brands as well! Simply input your pram type on our product page and we will do everything we can to ensure that the liner you receive fits the pram type you specify. 

I've designed all of our liner templates to give good coverage but also in such a way that your pram is still easy to fold down.

Are there slots for the pull handle that is on some pram models (i.e. City Mini, Steelcraft Agile)?

If your pram is pull to fold, we'll include the slots to accommodate! Just let us know the pram type and we'll do the rest! 

Are Audrey and Me products machine washable?

Yes. All of our products are sent out with special care instructions. We’re parents too and we know how important it is to have simple washing options available!

Do you make reversible pram liners & what is 'Designer reversible'?

We absolutely do. On the product page you're able to select 'Reversible' from a drop down menu. If you select 'Designer Reversible' you're able to choose any other design from our entire range and we'll custom make you a fully reversible liner! If you order strap and bumper covers they'll be fully reversible as well - so in actual fact it is like having two liners in one! 

Do you make liners for Bassinets?

We certainly do. You can simply order a pram liner and in the "pram type" box just write the sort of bassinet you own! If you would like to discuss your specific needs further simply contact us via the Contact Us page.

 

Do you offer gift-wrapping?

Yes. Really nice gift-wrapping actually! Gift-wrapping is an option that you will be presented with at check out.

I selected the 'waterproofing' option and I'm so happy that I did! How did you do such a good job!? 

We don't spray our pram liners like other brands. We use a premium, waterproof fabric inserted between the layers of your pram liner. It's great for giving extra piece of mind when toilet training. Otherwise you'll never even notice it's there!

Should I order matching strap covers?

Yes! Strap covers are always a good call! They look great and your little one will thank you when they fall asleep in their pram while you're out shopping... Or at least they will when they wake up feeling well rested and happy! ... Assuming they can talk.

Why should I buy from Audrey and Me?

Everything we sell is hand made right here in our Sydney studio. We're not importing everything from overseas. We buy our fabrics from Melbourne and Coolum and then everything is sewn right here in Sydney.

Every order is made and packaged with love; we even hand stamp every envelope we send out. We're a small business and we're mothers as well. So when you shop our online store you're helping mums just like you!

Audrey and Me pram liners are custom made to fit individual prams and guaranteed to fit your pram. We custom make liners for all pram brands. Every liner we send out is going to be a better fit than the universal liners you can find in physical stores.

 

Shipping:

Shipping rates are calculated based on the weight of the products purchased, which means you’ll always pay the lowest possible shipping rate! These will be updated and displayed before you check-out.

Approximate dispatch times:

Milestone Cards: 1-3 business days; I try to send these out same day!

Gift boxes: 1-3 business days; I know you need it by the weekend! :) I will do everything I can to get it to you by then! ;) 

Bandana bibs: 4-5 business days

Teething necklaces: 3-4 business days

Teething rings: 3-4 business days

Pram liners & foot muffs: approx. 15-20 business days; pre-Christmas delivery is no longer available unless you order with EXPRESS shipping; free shipping doesn't count ;) I am not taking any days off except for the 25th and will be sewing again from Boxing day. This is actually the best time of year to order with the fastest turn around time becuase orders slow down a little <3

Ring Slings: 5-10 business days

I'm working around the clock to beat these estimates. Everything on the site is hand made to order right here in the studio; every bib, every necklace, every liner :) I take a great deal of pride from the quality of my work and NEVER send anything out that I wouldn't be 100% happy with myself: https://www.audreyandme.com.au/pages/about-us

 

Express Shipping:

I chose express shipping at the check out. What does this mean?

I will send your order via Express Mail, you will get it faster! Please note however, that your order is still hand made to order :) If I can get it out the door and into your hands faster, I will <3

**If you order a Gift Box with express shipping I will move Heaven and Earth to have it to you before the weekend :) I have been known to deliver in person to speed things up even more!

Post Method:

Domestically we ship using Australia Post. By default we have it set so that your Postman will use "Safe Drop" when possible (from Australia Post website: 

"A Safe Drop is when our delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn't fit in your mailbox or if you're not home to receive it.")

If the delivery person does not believe the location is suitable or 'safe' to leave your parcel, they will leave a slip and deposit your parcel at your local Post office for collection.

If you do not wish for your parcel to be safe dropped, send me a message and I'll set your delivery to 'SIGNATURE ON DELIVERY' at no extra cost :) FB is the best method of contact if this is important to you :)

Internationally: To NZ we use EMS Couriers. Worldwide we use Pack and Track Air Mail.