If the rating was purely about the liner, and matching belly bar cover and strap covers, it was almost a perfect fit for my Steelcraft Strider Compact Deluxe. It is well crafted and the extra padding was definitely plush. They wash well and obviously after 2 years there is colour fading but that is to be expected with washing regularly. My only issue was to hold the liner in place at the top, you had to tie ribbons around the handle you move to change the recline for the seat, instead of the Velcro that Steelcraft use to hold their own inserts in place. This caused some issues with my handle, jamming it in place because the ribbon gets into it.
While I found the communication before purchase incredibly speedy and helpful, I am yet to receive any response to my emails and FB messages for assistance post sale 2 years later. Maybe they felt they didn’t need to answer, but given the price paid for an item and the question was about that item and it’s use, I would consider it good business practice to respond, especially when you can see that the messages had been read. It’s made me hesitant to spend that sort of money again despite needing a second liner for the second seat now and our other pram.