I ordered my nappy bag, the matching change mat and dummy case and Australia Post lost my package. I messaged Audrey and Me and they were super helpful with the hole situation. They not only put in an enquire with Aus Post for me but they also offered to send me another bag the same day for half the price with free express shipping to make sure it would get to me on time as it was right at the end of my pregnancy. I could not fault the company if I tried, I’ve never received such great service from an online shopping experience before. Not to mention, I’m super obsessed with the products I ordered! The quality is amazing and they couldn’t look cuter. Thank you Audrey & Me!!!